Frequently Asked Questions

Many of our customers have specific questions about our professional cleaningss services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

Bond Cleaning

Bond cleaning is a full clean of a house or apartment before moving out from tenancy. It is commonly referred to as end of lease cleaning. It is required by real estate agents to ensure the tenants get their bond back. It is the responsibility of you the tenant to ensure the house is looking exactly how it did the day you moved in. Tenants are usually advised to hire a professional cleaning company.

Cleaning takes approximately 3 to 7 hours per home. However, it depends on the condition of your house. Every property has unique requirements.

Since every house is unique in size and age, the cost depends on the condition of your home. We can only give you the exact cost after an inspection. After you have agreed to the price, we do not charge you additional costs.

Yes. We provide a 100% bond back guarantee (T&C Apply). After your property manager has done the inspection if there are any areas that require more work we will return at no cost to you. We will send a team back for a re-clean.

You can definitely help. Call our team to discuss a plan so we can clean your home faster.

Scheduling Questions

We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You have to pay full ammount of service before start cleaning by bank transfer or cash.

No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

We offer a range of services i.e. Bond Cleaning, Carpet Cleaning, Pest Control, Regular Cleaning, Spring Cleaning, Upholstery Cleaning, etc.

Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.